Refund policy

Returns & Refunds Policy

At Velvet Muse Lux, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unworn, unused, and in its original condition
Have all original tags attached
Be returned in its original packaging
Include proof of purchase or your order confirmation

To request a return, please email velvetmuselux@gmail.com with your order number and reason for the return.

Once your return request is approved, we'll email you detailed return instructions, including where to send your package. Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of receiving your order at velvetmuselux@gmail.com.

Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Sale or clearance items
Gift cards
Personalized or custom-made products
Beauty or personal care products
Items showing signs of wear, perfume, makeup, deodorant, stains, or alterations

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size or style, simply return your eligible item for a refund and place a new order.

European Union Customers

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of delivery without providing a reason.

Returned items must be unworn, unused, in their original packaging with tags attached, and accompanied by proof of purchase.

Refunds

Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If you haven't received your refund within 15 business days after approval, please contact velvetmuselux@gmail.com, and we'll be happy to assist you.